Customer Experience povera? Povera Customer Experience!

“Forty-seven (47) percent of consumers today report that if they continuously encounter a poor customer experience, they’ll spend money with a competitor“, recita questo studio di CMO Council e SAP Hybris. Lo studio continua e mette in risalto alcuni aspetti -leggi aspettative- del rapporto con il proprio cliente; e cioè: The top attributes of good customer […]

“Without the money Chrysler is making, maybe the situation for Fiat employees would be much worse”

Salvami tu che ti salvo io. Pare che il “vento magico” Fiat-Chrysler questa volta abbia cambiato direzione: “As Europe’s economic crisis grows deeper, new-car sales have fallen below bicycle sales in Italy for the first time since World War II. And that’s intensifying pressure on Chrysler to make enough money in North America to eclipse […]

Twitter, $adly.

A (sad) letter from IFTTT: In recent weeks, Twitter announced policy changes* that will affect how applications and users like yourself can interact with Twitter’s data. As a result of these changes, on September 27th we will be removing all Twitter Triggers, disabling your ability to push tweets to places like email, Evernote and Facebook. […]

Kramer vs O’Rourke, Yahoo! vs Facebook. Open Source? Patents? Technology? Nope, just money.

Here’s the letter sent by Yahoo! to Facebook and the list of the US Patents Yahoo!’s claiming that Facebook is violating. Pat.no. 6209003: Garbage collection in an object cache Pat.no. 6279001: Web service Pat.no. 6314463: Method and system for measuring queue length and delay Pat.no. 6317786: Web service Pat.no. 6912534: Web service Pat.no. 6976093: Web server content replication Pat.no. 6993590: Method of creating data streams for user-specific usage […]

Saving via Saving

Saving via Saving, nonostante l’anglofonia, è il modo tutto italiano di affrontare la cosiddetta (e attuale?) crisi economica. L’imprenditore dimentica di essere tale: non investe più, disconoscendo la normalità del paradigma alti-e-bassi, tipico di un’economia libera e di mercato. L’imprenditore, dunque, diventa un semplice ragioniere (e non me ne vogliano quelli di Fantozziana memoria): un […]